Refund policy
If a generation fails, the credit comes back automatically. For anything else, write to us within 14 days.
Failed generations
If a generation fails, the credit comes back automatically. You do not need to email us for that. The credit returns to the same account, and you can run the brief again.
Purchases
For a refund of a purchase, email hello@logocene.com within 14 days of the payment. Include the email on the account and roughly when you paid.
We refund the payment through Polar and remove the credits that purchase added. A refund of a monthly plan also cancels that plan so it does not renew.
Monthly plans
Pro and Studio renew until cancelled. There is no cancel button in the account page yet. Email hello@logocene.com and we will cancel the plan. Write within 14 days of a charge if you want that charge refunded.
Who to write to
PT Akanesa Imaji Adiwidia, Indonesia. hello@logocene.com.